Our Commitment to Your Privacy
At Pawsome Progress, your trust is paramount. We are dedicated to transparent data handling that respects your privacy rights and fully complies with Singapore's Personal Data Protection Act (PDPA). This policy outlines how we collect, use, disclose, and protect your personal information.
This Privacy Policy applies to all services offered by Pawsome Progress, including our website, physical training sessions, and consultations. As the data controller, Pawsome Progress, located at 489 Upper Mount Pleasant Road, Unit 10B, Singapore, Central Region, 297726, is responsible for your personal data. Should you have any questions or concerns regarding this policy or your data, please do not hesitate to contact us at info@pawsomeprogress.sg or call us at +65 6745 9182.
This policy is effective as of 15th October 2023 and will be updated periodically to reflect changes in our practices or regulatory requirements. We encourage you to review it regularly.
What Information We Collect and Why
We collect information necessary to provide our expert pet training services, enhance your experience, and ensure the well-being of the pets under our care.
Personal Data Collected During Service Booking:
- Contact Information: Name, phone number, email address, physical address for in-home sessions. Used for communication, appointment scheduling, and service delivery.
- Payment Information: (e.g., credit card details) processed securely by third-party payment gateways. We do not store full credit card numbers on our servers. Used for billing and transaction completion.
Pet Information and Behavioral Assessment Data:
- Pet Details: Pet's name, breed, age, vaccination status, and relevant medical history. Essential for tailoring training approaches and ensuring pet safety.
- Behavioral Assessment: Observations and notes on your pet's behavior, temperament, and training goals. Used to design customized training plans and track progress.
Website Usage Data and Analytics:
- Technical Data: IP address, browser type, operating system, referral sources, pages viewed, and session duration. Collected via cookies and similar technologies for website improvement, analytics, and security.
- Communication Records: When you communicate with us via email, phone, or contact forms, we retain these records to address your inquiries and improve customer service.
How We Share and Protect Your Information
Pawsome Progress is committed to safeguarding your personal data. We implement robust security measures and only share information when absolutely necessary, under strict conditions.
Third-Party Service Providers:
We may share your data with trusted third-party service providers who assist us in operating our business, such as payment processors, website hosting, and email communication platforms. These providers are contractually obligated to protect your data and only use it for the specific services they provide to us, in line with PDPA requirements.
Legal Disclosure Requirements:
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or government agency request), to protect our rights, or to ensure the safety of our clients, staff, or the public.
Data Security Measures:
- Encryption: All data transmitted to and from our website is encrypted using SSL/TLS technology.
- Access Controls: Access to personal data is restricted to authorized personnel only, who are trained on data protection protocols.
- Regular Audits: Our systems are regularly monitored and audited for security vulnerabilities.
- Data Minimization: We only collect data that is necessary for the stated purposes.
International Data Transfers:
While Pawsome Progress is based in Singapore, some of our service providers may operate globally. When transferring personal data outside of Singapore, we ensure adequate safeguards are in place, such as standard contractual clauses approved by the relevant authorities, to maintain the protection of your data in accordance with PDPA.
Your Rights and Data Control Options
Under the PDPA, you have significant rights regarding your personal data. Pawsome Progress fully supports your ability to exercise these rights.
Access and Correction Rights:
You have the right to request access to the personal data we hold about you and to request corrections to any inaccuracies. To do this, please contact us at info@pawsomeprogress.sg. We will respond to your request within a reasonable timeframe and in accordance with PDPA guidelines.
Data Deletion and Withdrawal of Consent:
You may request the deletion of your personal data or withdraw your consent for its collection, use, or disclosure at any time. Please note that withdrawing consent may affect our ability to provide certain services to you. We will evaluate all such requests and comply where legally permissible.
Marketing Communication Opt-Out:
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly. Please note that even if you opt-out of marketing communications, we may still send you essential service-related messages.
Complaint Procedures:
If you believe your privacy rights have been violated, or you have concerns about our data handling practices, we encourage you to contact us first to resolve the issue. We take all complaints seriously. If you are not satisfied with our resolution, you have the right to file a complaint with the Personal Data Protection Commission (PDPC) of Singapore.
