Terms and Conditions Agreement
At Pawsome Progress, we believe in clear, transparent terms that protect both our business and your interests as our valued client. This comprehensive legal framework governs our services, ensuring mutual understanding and protection for all parties involved in your dog's training journey.
1. Introduction and Agreement Acceptance
Welcome to Pawsome Progress. These Terms and Conditions (the "Terms") govern your access to and use of our website and all services, training programs, and consultations ("Services") provided by Pawsome Progress, located at 489 Upper Mount Pleasant Road, Unit 10B, Singapore, Central Region, 297726. By accessing our website, engaging in our Services, or otherwise interacting with Pawsome Progress, you acknowledge that you have read, understood, and agree to be bound by these Terms as well as our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Services or website.
2. Scope of Services Covered
These Terms apply to all Services offered by Pawsome Progress, including but not limited to Puppy Socialization Classes, Basic Obedience Training, Advanced Dog Skills, Behavior Modification Consultations, Private In-Home Sessions, Agility and K9 Sports Preparation, Board-and-Train Programs, and Scent Work Introduction. Each Service may have specific additional guidelines or agreements, which will be provided to you at the time of enrollment and form an integral part of these Terms.
3. Effective Date and Modification Procedures
These Terms are effective as of November 15, 2023. Pawsome Progress reserves the right to modify or update these Terms at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon posting. Your continued use of our Services or website after any such modifications constitutes your acceptance of the new Terms. We encourage you to review this page periodically for the latest information on our terms of service.
4. Contact Information for Terms-Related Questions
Should you have any questions or concerns regarding these Terms and Conditions, please do not hesitate to contact us. We are committed to transparency and open communication. You can reach us via email at info@pawsomeprogress.sg or by phone at +65 6745 9182.
Service Terms and Expectations
4.1 Training Service Descriptions and Limitations
The descriptions for each of our training programs and services are detailed on our website and in our enrollment materials. While we strive for accuracy and consistency, Pawsome Progress does not guarantee specific outcomes, as results depend on various factors including, but not limited to, the consistent application of training methods by the owner, the dog's individual temperament, health, history, and environmental factors. Our services are instructional and consultative in nature.
4.2 Client Responsibilities and Expectations
Clients are expected to actively participate in training sessions, practice exercises as instructed by our trainers, and maintain open communication regarding their dog's progress and any concerns. Owners are responsible for their dog's behavior and well-being at all times, both during and outside of Pawsome Progress sessions. Consistent effort from the owner is paramount to achieving desired results.
4.3 Safety Requirements and Health Prerequisites
For the safety of all participants (human and canine), all dogs participating in group classes or private sessions must be up-to-date on necessary vaccinations (Distemper, Parvovirus, Rabies, Bordetella) as recommended by a licensed veterinarian. Proof of vaccination may be required prior to enrollment. Dogs showing signs of illness, aggression towards humans, or uncontrolled aggression towards other dogs may be requested to withdraw from group settings or require private consultation. Owners must disclose any known behavioral or health issues prior to enrollment.
4.4 Scheduling, Cancellation, and Rescheduling Policies
Scheduling of sessions is subject to trainer availability. For private sessions, a minimum of 48 hours' notice is required for cancellations or rescheduling. Cancellations made with less than 48 hours' notice, or no-shows, will result in forfeiture of the session fee. For group classes, missed sessions are generally non-refundable and non-transferable, as class sizes are limited. Exceptions may be made in extenuating circumstances at the sole discretion of Pawsome Progress. Please contact us directly for specific program cancellation policies.
Payment and Refund Terms
5.1 Payment Schedules and Accepted Methods
Full payment for all group classes and board-and-train programs is required upon enrollment to secure your spot. For private consultations and packages, a deposit may be required, with the remaining balance due at the first session or as per the agreed payment plan. We accept various payment methods including bank transfer, PayNow, and major credit cards (Visa, Mastercard, Amex). All prices are quoted in Singapore Dollars (SGD).
5.2 Refund Policies and Cancellation Procedures
Refund policies vary depending on the service:
- Group Classes: No refunds are issued once a class has commenced or within 7 days of the scheduled start date. A 50% refund may be issued for cancellations made more than 7 days prior to the class start date.
- Private Sessions/Packages: Full refunds for unused sessions or packages may be granted if requested within 14 days of purchase and prior to the commencement of any sessions. After 14 days, unused sessions are non-refundable but may be transferable or converted to credit at our discretion, subject to administrative fees.
- Board-and-Train Programs: A 75% refund is available for cancellations made more than 30 days prior to the scheduled drop-off date. Cancellations between 15-30 days prior will receive a 50% refund. No refunds are issued for cancellations made less than 15 days prior or after commencement.
5.3 Late Payment Fees and Collection Procedures
Invoices for services not requiring upfront payment (e.g., corporate services or custom programs) are due within 7 days of issuance. A late payment fee of 2% per month will be applied to overdue balances. Pawsome Progress reserves the right to suspend services or pursue legal collection actions for severely delinquent accounts.
5.4 Package Transfers and Credit Policies
Training packages are generally non-transferable to other clients unless explicitly agreed upon by Pawsome Progress. Store credit, if issued, will have an expiry date of 6 months from the date of issuance. Credits cannot be redeemed for cash.
Liability and Safety Provisions
6.1 Liability Limitations and Insurance Requirements
Pawsome Progress, its trainers, and its associates shall not be held liable for any loss, damage, injury, accident, or illness to any person or animal, or any property damage that may occur during or as a result of participation in our Services or on our premises. Clients acknowledge and assume all risks associated with dog training, including the risk of injury to themselves, their dog(s), or others. We advise all clients to have adequate personal liability insurance and pet insurance.
6.2 Dog Safety and Health Prerequisites
All dogs must be in good health and free from contagious diseases prior to participating in any Pawsome Progress program. Owners are responsible for informing Pawsome Progress of any medical conditions, injuries, or behavioral issues (e.g., reactivity, aggression) their dog may have. Dogs exhibiting severe behavioral issues that pose a risk to others may be required to undergo private consultations before being considered for group classes.
6.3 Injury Procedures and Emergency Protocols
In the event of an injury or emergency involving a client's dog during a Pawsome Progress session, our trainers will take immediate steps to ensure the safety and well-being of the dog, including administering basic first aid and, if necessary, transporting the dog to a veterinary clinic. All associated veterinary costs shall be the sole responsibility of the dog's owner. Owners must provide emergency contact information and consent for emergency veterinary care.
6.4 Property Damage and Responsibility Clauses
Clients are solely responsible for any damage caused by their dog(s) to Pawsome Progress property, facilities, or the property of third parties (e.g., during off-site training sessions). Any costs associated with repairing such damage will be borne by the client. Pawsome Progress reserves the right to charge for such damages and associated administrative costs.
Questions About Our Terms?
If you have reviewed our terms and still have questions, please don't hesitate to reach out. We are here to ensure clarity and foster a strong, trusting relationship.
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